Terms of Service

Last updated: August 31, 2026

Welcome to HelloAssist ("HelloAssist," "the Service," "we," "us"), operated by TikiTram, LLC d/b/a HelloAssist. By activating or using our services, voice agents, or APIs, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Third-Party Technology Powering the Service

HelloAssist is an infrastructure orchestration platform. All voice calls, conversational logic, artificial-intelligence agents, and API integrations are powered by third-party technology providers.

You acknowledge that HelloAssist does not own, maintain, or control the underlying voice synthesis, LLM processing, or telephony networks.
HelloAssist is not liable for any service interruptions, dropped calls, conversational errors, latency, or technical failures caused by these third-party upstream providers.

2. Payments, Balances, and Reloads

All sales are final. All payments, activation charges, and balance reloads are non-refundable. No refunds, partial credits, or pro-rated adjustments are issued for minutes or balance already consumed.

Pre-funded balance & tiered reloads. Account balances, access, and agent minutes are managed through a pre-funded wallet/balance. Reloads are processed automatically or manually in a tiered (“ladder”) structure based on your selected utilization profile and settings.
No refunds on used balance. Under no circumstances will refunds, partial credits, or pro-rated adjustments be issued for minutes or balances already consumed by active or background agent processes.

2a. Recurring Add-ons

Optional add-on features (for example, Personal Scheduling or AI Booking with external systems) bill as recurring monthly charges alongside your plan. You may cancel an add-on at any time; cancellation takes effect at the end of the current billing cycle, the associated features deactivate at that time, and — consistent with Section 2 — charges already made are not refunded or pro-rated. Where an add-on is priced as a commission on completed bookings, the applicable rate and any monthly minimum are stated in your order or account agreement.

2b. Third-Party Bookings & Calendars

When the Service creates appointments or bookings in third-party systems (such as a booking platform or your connected calendar), those bookings are subject to the third party's own availability, rules, and terms. HelloAssist makes reasonable efforts to book accurately but does not guarantee availability shown by, or the behavior of, third-party systems, and the business remains responsible for confirming and managing its own calendar and bookings.

3. Termination & Account Closures

HelloAssist reserves the right to suspend or terminate access to any account, call forwarder, or API key immediately if a user attempts to bypass system constraints, initiates fraudulent chargebacks, or uses the voice agents for prohibited, illegal, or harassing telephonic activity.

4. Support & Contact

For all billing inquiries, technical support, or terms clarification, please contact support@helloassist.us.

See also our Privacy Policy and SMS Messaging Terms.