Terms of Service
Last updated: June 2026
Welcome to HelloAssist ("HelloAssist," "the Service," "we," "us"), operated by TikiTram, LLC d/b/a HelloAssist. By activating or using our services, voice agents, or APIs, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Third-Party Technology Powering the Service
HelloAssist is an infrastructure orchestration platform. All voice calls, conversational logic, artificial-intelligence agents, and API integrations are powered by third-party technology providers.
- You acknowledge that HelloAssist does not own, maintain, or control the underlying voice synthesis, LLM processing, or telephony networks.
- HelloAssist is not liable for any service interruptions, dropped calls, conversational errors, latency, or technical failures caused by these third-party upstream providers.
2. Payments, Balances, and Reloads
- Pre-funded balance & tiered reloads. Account balances, access, and agent minutes are managed through a pre-funded wallet/balance. Reloads are processed automatically or manually in a tiered (“ladder”) structure based on your selected utilization profile and settings.
- All sales are final. All financial transactions, activation charges, and balance reloads are strictly non-refundable.
- No refunds on used balance. Under no circumstances will refunds, partial credits, or pro-rated adjustments be issued for minutes or balances already consumed by active or background agent processes.
3. Termination & Account Closures
HelloAssist reserves the right to suspend or terminate access to any account, call forwarder, or API key immediately if a user attempts to bypass system constraints, initiates fraudulent chargebacks, or uses the voice agents for prohibited, illegal, or harassing telephonic activity.
4. Support & Contact
For all billing inquiries, technical support, or terms clarification, please contact support@helloassist.us.
See also our Privacy Policy and SMS Messaging Terms.